Next, please run a System File Checker to make sure your Windows installation is not corrupted: In case the Windows Update Troubleshooter fails to fix the issue, please make sure you also follow the Windows Update Errors section of the article. Next, if the issue persist, can you please follow the instructions from the below Microsoft article? This is imperative for the games best performance - especially if its a new release: Being a seasoned PC gamer myself, I can appreciate how frustrating it is having to troubleshoot issues such as this.įirst and foremost, please make sure all your device drivers are up to date. Please accept my apologies for any frustration caused by this incident and the delay in getting back to you. My name is David and I am one of the EA Help Specialists currently assigned to your case regarding issues with '%PROD%' game. Thank you for contacting Electronic Arts. If no improvement is noticed - requested system files Origin re-installation as an administrator and with UAC fully enabled (to ensure changes to the system are allowed at all the steps) What a useless Customer support chat on this matter.
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